Support & Warranty
All product support is handled by the manufacturer. Please be rest assured that if the fault is found by the Support Team then you will have the option to Return your product for a replacement. All this is done locally and no need to send your product overseas. Below are ways you can get technical support for your product:
For any issues with RING please contact the RING Support on the following Australian numbers:
+61 2 8294 9169 or 1300 205 983 or email RING on help@RING.com
For any issues with FUGOO please contact Support here. Or depending on the hours you can even do a live chat with the FUGOO Support Technician here:
Or you can email FUGOO on firstname.lastname@example.org
For any issues with PowerAll please contact Support here.
For any issues with SPOT please contact Support here.
SPOT LLC Australia
0424 21 SPOT, 0424 21 7768
From outside of Australia: +1 905 712 7117
For all DJI support please contact DJI by clicking on the below link:
For all other products please contact us in following ways:
Phone: 1300 90 91 44
indusTEC is a reseller of gadgets in Australia. Although we know quite a bit about the gadgets we are selling, sometimes the best source of information is the manufactures websites and the support pages/forums on these websites. So please check them out before you approach us to get a faster turn around for your technical problems or issues. And if the fault is established then we will exchange the item in a matter to days not weeks.
All IndusTEC products are covered under 1 year replacement warranty against manufacturing faults. If the replacement product is out of stock then the customer will be given a choice of buying another product of the same value or apply for a refund.
All this is done locally in Melbourne. No need to return the gadget to the parent company in USA or Sweden or anywhere else in the world the gadget is from. And no need to wait for weeks and then spend a lot on shipping the faulty item back. In case of indusTEC, we will even pay for your return shipping within Australia once the item is found faulty.